“Where are my YouTube videos?” #UXFAIL
If you’ve ever uploaded a video on YouTube, you may have found it difficult to find that video in your YouTube account later on after you’ve uploaded it. We can tell this is not a unique ‘user issue’ because if you Google “Where are my YouTube Videos?”, you will see step-by-step instructions and even video tutorials (shown below) on how to find the videos you uploaded to your YouTube account. To be clear, we’re not talking about trying to find your videos as if you were someone searching on YouTube that may be looking for a video like yours. We’re talking about finding a video in your YouTube account after you’ve uploaded it so that you can edit it or delete it or whatever.
The fact that Google had to write step-by-step instructions for something that should have been so simple proves that there’s a design flaw.
In addition, if people post video tutorials that are viewed by hundreds of thousands of frustrated people, you have a major UX problem.
So, where are my videos?
The simple solution
Since we are a UX Design firm, we don’t want to just rant about the failures of others, we want to offer our help. In this case, the solution could be as simple as adding a ‘My Videos’ link to the main navigation menu. If YouTube did this, we bet there would be a lot less people asking and searching for where to find their own videos.
== UPDATE! ==
YouTube must have gotten feedback (or read this post :-) ) because they just updated their main navigation menu to include a “Your videos” link!
Bravo YouTube, Bravo!
