Usability Testing
Usability testing helps us evaluate how real users interact with our designs. We uncover pain points, validate assumptions, and identify areas for improvement. This iterative process refines the design and ensures that the final product meets user needs and expectations.
- Save time and money by identifying problems early
- Discover opportunities for improvements
- Reduce support costs
- Increase user satisfaction
Test your software’s usability with real users before breaking ground.
Usability testing solutions
Both types of usability testing offer unique benefits and insights, and the choice of method depends on factors such as project goals, timeline, budget, and available resources. Since each test is customized to align with your goals, we can gather actionable insights that drive better, more user-friendly designs.
Moderated testing
Our team moderator leads one-on-one live sessions with test participants, instructing them to perform a series of tasks. We ask participants to think aloud, allowing us to clarify any confusion or provide additional context as they interact with the design. Since sessions are recorded, we can analyze results after testing and share feedback with stakeholders.
- Remote testing with flexible scheduling
- Real-time feedback
- Deeper user insights than unmoderated testing
- Intended to last 30-60 minutes per participant
- Requires only 5-8 participants
Unmoderated testing
Using an online testing tool, our team sets up a test where participants receive instructions and tasks to complete independently. The test is accessed with the link provided to participants, allowing them to take it at their convenience. Once the test is completed, we analyze the recordings to gather insights.
Although unmoderated testing is more cost-effective and efficient, it may not offer the same depth of insights as moderated testing.
- Accessible anytime, anywhere
- Gather feedback from a larger pool of participants
- Great to test individual features fast
- Designed to take 15-20 minutes per test
Testing with just 5 users can uncover around 85% of usability problems.
Source: Nielsen Norman Group
Our development workflow
Low, high-fidelity, or front-end prototypes lay the groundwork for testing
Recruit participants, write scripts, setup prototype flows, execute tests
Identify pain points and opportunities for improvement
Improve designs based on test findings to offer the best user experience
Explore our full range of UX services
Helping businesses deliver measurable results
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